Return policy
Return Policy
Return Policy — THE COSM
At THE COSM, we primarily provide digital products, creative services, and custom-designed content. Because most of our work is personalized and delivered digitally, traditional physical returns are generally not applicable.
Please read our Return Policy carefully before making a purchase.
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Digital Products & Creative Services
All digital downloads, custom designs, branding assets, website work, and creative services delivered by THE COSM are considered final and non-returnable once delivered.
This includes:
Custom Logo Designs
Branding Kits
Website Design & Development
Digital Artwork
Social Media Designs
Video Editing & Creative Content
Downloadable Digital Products
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Eligibility for Returns
Returns or replacements may only be considered if:
The delivered file is corrupted or inaccessible
The wrong product/service was delivered
A technical issue prevents proper usage of the purchased digital product
The issue is reported within 7 days of delivery
If eligible, we may provide:
A corrected version
A replacement file
Technical assistance to resolve the issue
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Non-Returnable Items
We do not accept returns for:
Customized or personalized work
Completed creative projects
Downloaded digital products
Services already provided
Design preference changes after approval
Sale or discounted items unless defective
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Physical Products (If Applicable)
If THE COSM offers physical merchandise in the future, returned items must:
Be unused and in original condition
Include original packaging
Be returned within the specified return period
Not show signs of damage caused after delivery
Return shipping costs may be the responsibility of the customer unless the item arrived damaged or incorrect.
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Contact & Support
Customer satisfaction matters to us. If you experience any issue with your purchase, please contact our support team before initiating a return request. We will work to provide a fair and efficient resolution.
THE COSM
Designed with Precision. Delivered with Purpose.