Refund policy
Refund Policy
Refund Policy — THE COSM
At THE COSM, we are committed to delivering high-quality digital services and creative solutions. Customer satisfaction is important to us, and this Refund Policy outlines the conditions under which refunds may be provided.
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Digital Services & Custom Work
Due to the nature of digital products and custom creative services, all purchases made through THE COSM are generally non-refundable once work has begun or files have been delivered.
This includes but is not limited to:
Graphic Design Services
Logo Design
Web Design & Development
Digital Artwork
Editing & Creative Content
Custom Branding Projects
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Eligibility for Refunds
Refunds may only be considered under the following conditions:
The project has not yet been started
Duplicate payment was made accidentally
The service cannot be delivered due to internal limitations
A cancellation request is made within 24 hours of purchase and before any work has started
Approved refunds will be processed to the original payment method within 5–10 business days.
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Non-Refundable Situations
Refunds will not be issued if:
The final files or services have already been delivered
The customer changes their mind after project initiation
Delays occur due to lack of response or incomplete information from the client
Minor design preferences or subjective opinions differ after revisions
The client fails to review project details before purchase
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Revisions & Support
We strive to ensure every client receives quality results. Reasonable revisions may be offered depending on the service package selected.
If you experience any issues with your order, please contact us before requesting a refund. We will do our best to resolve concerns professionally and fairly.
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Cancellation Policy
Orders may be canceled only before work has officially started. Once the creative or development process begins, cancellation requests may not be accepted.
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Contact Us
If you have questions regarding this Refund Policy, please contact us through your official business email or website contact form.
THE COSM
Creative Solutions with Professional Standards